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: IT Software Support engineer

Secteur d'activité: Informatique
Localisation: Ariana,
Date de mise en ligne: 03.01.2017


Job description:

  • To Deliver services to the customers according to agreed service levels (SLA) and manage change requests.
  • To manage, deploy and administrate CAD Software & Licenses  Infrastructure platforms and Services.
  • To Provide  technical support (EDA software, Freeware, Grid Computing (IBM Platform LSF) ) to all ST users.
  • To be part of a worldwide working group contributing to propose solutions for improving tool usage efficiency and productivity in all ST


Common behavioral skills

  • Demonstrated ability to work effectively in a collaborative team environment with a dynamic range of people (team spirit, knowledge sharing, collaboration)
  • Excellent verbal and written communication skills (French, English).
  • Aptitude to troubleshoot effectively and efficiently
  • Must be detail oriented with strong organizational skills in order to manage a continuous workflow in a high volume, multi-tasking environment.


Job Responsibilities:

  • Deliver CAD support to ST Designers , diagnostic and resolve software and Licenses  related problems.
  • Deliver support to the compute farm (LSF)  users according to agreed service levels (SLA) and to manage change requests.
  • Maintain and support the applications defined by the SLA.
  • Collects change requests, assesses the feasibility of the change requests with infrastructure teams and  follow up the change requests implementation for all CAD Domains (Software, LSF, Licenses , Application support)
  • Participate to development projects  to improve services quality for all CAD Domains (Software, LSF, Licenses , Application support).

Common experience:

  • Engineer degree mandatory (BAC +5 degree from an accredited university in computer science or a related field).
  • Unix/Linux system experience mandatory
  • Good skills in scripting programming (shell, perl ...)
  • Web development Skills ( PHP,HTML,Jquery,JavaScript,CCS,MVC,…)
  • Good knowledge of  Open source   (install/config)
  • DB Management ( Mysql,Oracle,…)
  • BI general Knowledge ( ETL,reporting,BigData, ) would be a highly considered.
  • Basic security
  • English written and spoken

If you are interested in this position, please send your cover letter and resume to

Exigences de l'emploi:

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