Backline Operations, a Tunisia-based back office supporting an American company, is hiring an English-speaking Customer Service Representative / Dispatcher.

You will support U.S. customers and coordinate daily service operations with technicians and the management team.

Main responsibilities:

• Handle incoming and outgoing customer calls professionally.
• Schedule appointments and coordinate technician visits.
• Follow up on estimates, repair progress, and customer requests.
• Keep customers informed about appointments, delays, and next steps.

• Ability to present to the office in Hammem Sousse, Sousse.
• Excellent spoken and written English, with the ability to communicate confidently with American customers.
• Previous experience in customer service, call centers, appointment scheduling, or dispatching is preferred.
• Professional phone etiquette, strong listening skills, and a customer-focused approach.
• Strong organization, attention to detail, and the ability to manage multiple requests.
• Ability to handle sensitive situations calmly and resolve problems effectively.
• Comfortable using computer applications, CRM systems, and telephone software.
• Reliable attendance, teamwork, and clear communication.
• Availability to work shifts aligned with U.S. business hours.
• Experience in appliance repair or home services is an advantage; technical repair knowledge is not required.